Community Guidelines

These Community Guidelines explain what we expect from every Avana user and what happens when those expectations aren't met. They apply to all activity on Avana, including video calls, profile content, messaging, and use of in-app features. Violations may be reported by other users and verified through our call recording safety system.

Contents

1. Be Real
2. Be Respectful
3. Keep It Safe
4. Keep It Legal
5. Reporting & Call Recording
6. Strike Policy
7. Appeals
8. Reporting a Violation
9. Contact

1. Be Real

Show your face on every call. Avana is a face-to-face platform. Covering your camera, using a filter that obscures your face, or refusing to appear on camera will result in a strike.
Use a genuine, accurate profile picture. Catfishing — using photos of someone else or deliberately misleading images — is prohibited.
Be who you say you are. Impersonating another person, including celebrities or Avana staff, is not allowed.
Be 18 or older. Avana is strictly for adults. If we discover a user is under 18, their account will be immediately terminated.

2. Be Respectful

Treat every person on Avana with basic human dignity.

Bullying, harassment, or intentional humiliation of other users is prohibited.
Excessive trolling — behavior designed to antagonize, disrupt, or provoke without good faith — is prohibited.
Racial slurs and sexual slurs are prohibited. Language intended to demean a person based on their race, ethnicity, gender, sexuality, or religion will result in an immediate suspension.

3. Keep It Safe

Nudity and sexual content are prohibited. This includes nudity, exposed genitalia, simulated or actual sexual acts, and sexually explicit behavior during video calls.
Violence is prohibited. Do not engage in or threaten physical violence against any person.
Threats of any kind — including threats to harm, stalk, dox, or harass a user outside the App — will result in an immediate permanent ban.
Do not engage in scamming of any kind, including soliciting money, personal financial information, or access credentials from other users.

4. Keep It Legal

Do not use Avana for any illegal purpose.
Do not attempt to hack, reverse-engineer, exploit, or interfere with the App or its infrastructure.
Do not record, screenshot, or share any portion of another user's video without their explicit consent.
Do not solicit or distribute content that violates applicable law.

5. The Report System & Call Recording

5.1 How Reporting Works

Avana's safety system is primarily user-driven. If something happens on a call that violates our Guidelines, it is your responsibility to report it using the in-app report tool during or immediately after the call. Our Trust & Safety team reviews all reports.

5.2 Call Recording for Verification

Every call on Avana is technically recorded during the session for verification purposes only. If no report is filed, the recording is immediately and automatically deleted when the call ends. If a report is filed, the recording is preserved and reviewed by our Trust & Safety team to determine whether a violation occurred. This system exists to protect both reporters and the reported — it ensures that no one is wrongfully penalized and that genuine violations are caught even if subtle.

5.3 False Reporting

Filing a false report — knowingly reporting someone for a violation that did not occur — is itself a violation of these Guidelines. Abuse of the reporting system undermines platform safety and is subject to enforcement action, including account suspension.

6. Strike Policy

Violations of these Guidelines are tracked through a strike system. Strikes accumulate over time but expire after two (2) consecutive months of good standing with no new strikes.

Strike	Consequence	Examples
Strike 1	24-Hour Suspension	Bullying, not showing face, excessive trolling, catfishing profile picture
Strike 2	7-Day Suspension	Racial slurs, sexual slurs
Strike 3	1-Month Suspension	Third accumulated violation
Strike 4	Permanent Ban	Nudity, sexual actions, violence, threats, scamming, hacking

Note: Certain severe violations (nudity, sexual conduct, violence, threats, scamming, hacking) may result in immediate permanent ban regardless of prior strike count, at Avana's sole discretion.

7. Appeals

If you believe your account was suspended or banned in error, you may submit an appeal within 7 days of receiving notice to safety@avanalive.com with the subject line "Appeal: [Your Username]." Include a description of why you believe the enforcement action was unwarranted. Appeals are reviewed by a member of the Trust & Safety team separate from the original reviewer. Avana's decision on appeal is final.

8. Reporting a Violation

To report a user during a call, use the in-app report button. To report after a call or for non-call issues, contact safety@avanalive.com. All reports are confidential. We do not reveal your identity to the reported user.

9. Contact

Trust & Safety: safety@avanalive.com
Legal: legal@avanalive.com
Privacy: privacy@avanalive.com
Website: www.avanalive.com